Background:

This agreement applies as between you, the User of this Website and/or a customer of, and the company, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

“Account” means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and/or any communications System on the Website;
“Carrier” means any third party responsible for transporting purchased Goods from our Premises to customers;
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
“Goods” means any products that the Company advertises and / or makes available for sale through this Website;
“Company” or “We” means Heat Genius Ltd. (trading as Control HQ), a company registered in England with registered number 08322261 and having its registered office at: 41 Hylton Street, Birmingham, B18 6HJ;
“Service” means collectively any online facilities, tools, services or information that the Company makes available through the Website either now or in the future;
“Payment Information” means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit/debit card numbers, bank account numbers and sort codes;
“Purchase Information” means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
“Premises” means our place(s) of business located at 41 Hylton Street, Birmingham, B18 6HJ;
“System” means any online communications infrastructure that the Company makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User/Users” means any third party that accesses the Website and is not employed by the Company and acting in the course of their employment; and
“Website” means the website that you are currently using (www.controlhq.co.uk) and any sub-domains of this site, unless expressly excluded by their own terms and conditions.

Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

Business Customers

These Terms and Conditions also apply to customers buying Goods in the course of business.

International Customers

If Goods are being ordered from outside the Company’s country of residence, import duties and taxes may be incurred once your Goods reach their destination. The Company is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and the Company cannot guarantee that the packaging of your Goods will be free of signs of tampering.

Intellectual Property

All Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of the Company, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by the Company.

Third Party Intellectual Property

Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

You may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of the Company or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.controlhq.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of the Company. To find out more please contact us by email at enquiry@controlhq.co.uk.

Use of Communications Facilities

When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:

You must not use obscene or vulgar language;
You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
You must not submit Content that is intended to promote or incite violence;
It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
You must not impersonate other people, particularly employees and representatives of the Company or our affiliates; and
You must not use our System for unauthorised mass-communication such as ‘spam’ or ‘junk mail’.
You acknowledge that the Company reserves the right to monitor any and all communications made to us or using our System.
You acknowledge that the Company may retain copies of any and all communications made to us or using our System.
You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.

Accounts

In order to purchase Goods on this Website and to use the enquiry form facilities you may be required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:

All information you submit is accurate and truthful;
You have permission to submit Payment Information where permission may be required; and
You will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.

It is recommended that you do not share your Account details, particularly your username and password. The Company accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

If you have reason to believe that your Account details have been obtained by another without consent, you should contact the Company immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, the Company accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.

When choosing your username you are required to adhere to the terms set out above. Any failure to do so could result in the suspension and/or deletion of your Account.

Termination and Cancellation

Either the Company or you may terminate your Account. If the Company terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

If the Company terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
the Company reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

If any purchases are not paid within 30 days, the Company reserves the right to cancel the purchase.

If you do not pay within the period set out above, we will suspend all services provided by the Hub (rendering your heating as not working) and suspend any further deliveries to you and without limiting any of our other rights or remedies for statutory interest, charge you interest at the rate of 4% per annum above the base rate of the Bank of England on the amount outstanding until you pay in full.

The Customer shall reimburse the Company all costs and expenses (including but not limited to legal costs) incurred in the collection of any overdue amount.

It is not possible to transfer ownership of the system into anyone else’s name, until full payment of the system has been made. Trying to transfer ownership will be deemed as default of any payment and will enforce above clauses regarding non-payment.

All payments must be made in British Pounds unless otherwise agreed in writing between us.

Both parties must pay all amounts due under these Terms and Conditions in full without any deduction or withholding except as required by law and neither party is entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

It is not permissible under this Contract to withhold any more than a proportionate amount of the outstanding balance for any alleged defect. If the Customer does withhold any amount after payment has become due, the Customer must give us notice of the Customer’s intention before the final date on which payment is due. The Customer must also, with that notice, state the reasons for withholding payment.

In addition to and without prejudice to its other rights under this Contract, in the event of non payment the Company reserves the right to disconnect the Customer from the system without notice; and to deny the Customer access to the system and suspend the Customer’s Licence for so long as the non payment persists, also the Company reserves the right to charge a reconnection fee of £100.00 per Hub + relevant taxes.

Goods, Pricing and Availability

Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from the Company correspond to the actual Goods, the Company is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer below for incorrect Goods.

Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.

The Company does not represent or warrant that such Goods will be available. Stock indications are not provided on the Website.

The Company can make any changes to the specification of the Goods which are required to conform to any applicable safety or other statutory or regulatory requirements.

All pricing information on the Website is correct at the time of going online. The Company reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed regularly.

In the event that prices are changed during the period between an order being placed for Goods and the Company processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price.

The Company offers digital/subscription products which grant access to features or services not otherwise accessible. Due to the nature of these products, they are not subject to refunds as described in the returns policy below. If you no longer wish to make use of the subscription product, you may cancel it through the Website. Unless you cancel a subscription it will automatically continue and the next due payment will be taken, using the payment method you signed up with. If you cancel your subscription, you will not receive a refund of any fees already paid, and the service will expire at the end of the applicable period. Once a subscription has been applied/assigned, it cannot be transferred. Should you decide you want the service for another system, you will need to cancel the existing subscription and purchase a new one for the newly chosen system.

Delivery

Items may not be shipped by the Company until full payment has been received and confirmation of payment provided, if requested.

The Company may notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

We will arrange for the delivery of the Goods to the address specified in the quotation, or your order or to another location we agree in writing.
Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8 am to 8 pm.

If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights:
a. store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or
b. make arrangements for the redelivery of the Goods and will charge you for the costs of such redelivery; and/or

If redelivery is not possible as set out above, you must collect the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.

Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

We can deliver the Goods by instalments, which will be invoiced and paid for separately. Each instalment is a separate contract. Any delay in delivery or defect in an instalment will not entitle you to cancel any other instalment.

If the Company receives no communication from you, within 10 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

Warranty and Installation

To carry out your installation of the system as quickly as possible, we may need to use sub-contractors. There will be an extra charge for any changes or additional work which you ask for or if we find we have to carry out any additional work in order to install your system. If this happens, we will explain to you the reasons for the extra work and let you know what the extra cost will be (see full details in these Terms of additional work which is not included).

If the installer is late and cannot attend your property at the agreed time for any reason, then the Company will arrange a new time for your installation for you. No compensation can we awarded to the customer for the lost time from the installer not showing up. Our installers will always try and inform you if for any reason they cannot be at your property at the allotted time.

If you are a tenant, you may need your landlord’s permission to carry out the work required to install your product. Unless you tell us otherwise, we will assume that you have this permission. We will not be responsible if we carry out work and you do not have your landlord’s permission. You will be responsible for any losses we suffer as a result of you failing to get your landlord’s permission.

We will make good any unnecessary damage that is directly caused by our negligence. However, you must accept that the installation (including removing or dismantling existing fixtures and fittings) may cause damage and certain areas may need redecoration after we finish the installation. This is your responsibility and is not included in the purchase price.

You will be responsible for ensuring that before we install your product there is an adequate fuel supply (gas, oil, biomass) and an eligible central heating system at your property. You must also have a working internet connection during the entire time of installing and commissioning of the system. This is where the Company check that your Hub can be connected to from outside your property.

The installation price includes the installation of the system only onto a fully functioning existing heating system (including but not limited to, the boiler, any existing heating controls, any existing valves, the underfloor heating and circulation pumps). The installation price includes one visit to the property to carry out the installation. If a second visit is required, including but not limited to because part of the heating system has not been installed or is not working, this is not covered by the installation service. If you miss an appointment and do not give at least 48 hours notice, there may be a charge for the missed appointment from either the Company or the subcontractor. It does not include the additional work listed below: draining down of the system, changing the valve bodies, installing underfloor heating control, moving any programmers or thermostats within the property. This and any other extra work which is related but not limited to the installation of the system and is supplied by the sub-contractor, payment needs to be agreed between you and the sub-contractor.

Any work to prepare for the installation, carried out by you or a third party employed by you shall be carried out in line with the agreed start date of the installation. If this work has not been completed and a consequent delay is caused you may be liable for any costs incurred by us for such a delay.

If we need to connect new equipment to your existing central heating system, we will not be responsible for the cost of repairing or replacing parts of your existing system which later develop a fault, unless we have been negligent in not realising that installing the system may cause the damage or the way in which we did the work caused the fault. Also, we will not be responsible if your central heating system does not work properly because your water supply becomes inadequate or the water pressure varies, or any other part of the system develops a fault.

The Customer confirms and acknowledges that it is the sole responsibility of the Customer alone to inform the Company of the existing heating and control equipment in the property, to ensure that the Goods ordered from the Company shall be appropriate for the Customer’s requirements. The Company will make reasonable efforts to ensure that the equipment specified is compatible with the Customer’s heating system (for example boiler, circulation pumps and radiator valves), however if it transpires that there is some incompatibility it is the responsibility of the Customer to rectify these issues before the installation of the Company can continue.

If you do not use an installer arranged by us, we will provide wiring diagrams and installation instructions, but will not provide assistance or advise with regards to the wiring.

All materials and parts provided by us are guaranteed for 24 months from the date of purchase. This does not include any extra components connected to our system but which are not provided to you by the Company via Website. This does not affect the rights you have by law. Please see separated limited warranty for details.

Within 24 months from your purchase, if the materials or parts develop a fault then we will repair or replace them free of charge. If our repair work is faulty, we will do the work again free of charge. Our repair work is guaranteed for one year from the date that we finish it. This guarantee only applies to material we provide and repairs we carry out and does not apply to any further unrelated faults with the system or appliance.

This guarantee does not cover any fault in your system caused by you tampering with it, your negligence or your failure to follow the guides or these conditions. If on receipt of a replacement device which has been covered under the warranty from the Company, if the device is going into the same location as the original device, we reserve the right to refuse to warrant the replacement product as we would be deem that if there is a problem with the location this is causing the problem or fault to occur with the device.

These guarantees do not affect your legal rights in relation to the quality and description of goods and services.

Your system allows us to see when your heating is switched on or off and at what temperature the thermostat is set. We can use this information to check how the controls on your boiler are working and may contact you, in accordance with our Privacy Policy, if we think your system isn’t working as effectively as it might.

We will not be responsible if we cannot fulfill our side of the contract for reasons which are beyond our control, such as fire, accidents, war, poor weather conditions, industrial disputes, strikes and lock outs which we are not directly involved in. We will only be liable for losses that could have been expected.

You can contact your local authority’s trading standards department for information about your legal rights.

Training

The Company shall provide 2 hours training for two employees in the use of the system without further charge at the Customer’s Premises.

The Company shall on request make available any additional training required in respect of the system on a daily rate basis to be agreed between the parties at the Customer’s Premises.

Support Services

Support tickets will remain open and active while under review or pending customer responses. If a ticket has no activity or response from the customer for 30 days, it will be considered resolved and automatically closed. Any ticket without any activity from the time of purchase will be automatically closed after 90 days. Closed tickets can be reopened within 7 days of closure by contacting our support team and referencing the original ticket number if the ticket is within 30 days of purchase. Closed tickets are viewable to the customer and retain any critical information shared within the ticket for their records.

Customers may reschedule or cancel a scheduled call with at least 24 hours’ notice. Failure to provide sufficient notice may result in forfeiture of the scheduled time slot. If the customer does not attend a scheduled call within fifteen minutes of the scheduled start time, the call will be considered missed. A missed call can re-scheduled to another day where a slot is free based on the Support calendar. If a call is missed 3 times, the ticket will be automatically closed.

For one-2-one support services, each scheduled call is allocated a maximum duration of 1 hour. Extensions beyond this timeframe may require prior approval and may incur additional charges.

Customers are responsible for providing accurate and timely information when submitting a ticket to ensure effective resolution. It is the customer’s responsibility to follow up on tickets within the specified timeframe to prevent automatic closure. the Company is not liable for any issues arising from tickets that are automatically closed due to inactivity. Support services are provided by our standard terms and conditions, on this page.

Returns Policy

The Company aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange return. The Company is responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.

If any Goods you have purchased have faults when they are delivered to you, you should contact the Company within 10 days to arrange return. The Company is responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to the Company within 10 days and arrange collection and return. The Company is responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

You have a statutory right to a ‘cooling off’ period. This period begins once your order is complete and ends 14 days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to the Company within 14 days of receipt. You are responsible for paying shipment costs if Goods are returned for this reason.

If you wish to return Goods to the Company for any of the above reasons, please contact us using the Contact Details page to make the appropriate arrangements.

The complete system can be returned to the Company for a full refund within the first 30 days of purchase, if you are not completely satisfied with the product. This does not include any cost of removal of the system or returning your heating system to its original condition. Your statutory rights are not affected should goods be faulty or damaged. This will not include a refund for installation of the system, any modifications of the existing heating system/labour charges or any shipping charges.

The Company reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

If the system has been installed for a time greater than 30 days;
Any use or enjoyment that you may have already had out of the Goods;
Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
The fact that the Goods computer software or data and that the packaging has been opened;
Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
Any items returned to the Company will only be accepted if they are in the original manufacturers packaging and are in as new condition.
Such discretion to be exercised only within the confines of the law.

Privacy

Use of the Website is also governed by our Privacy Policy (https://www.controlhq.co.uk/privacy-policy/) which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link above.

The Website places cookies onto your computer or device. These cookies are used for the purposes described in the Company Privacy Policy. Full details of the cookies used by the Website and your legal rights with respect to them are included in our Privacy Policy (https://www.controlhq.co.uk/privacy-policy/). By accepting these terms and conditions, you are giving consent to the Company to place cookies on your computer or device. Please read the information contained in the the Company Website Privacy Policy prior to acceptance.

If you wish to opt-out of our placing cookies onto your computer or device, please adjust your internet browser’s settings to restrict cookies as detailed in your internet browser’s help menu. You may also wish to delete cookies which have already been placed. For instructions on how to do this, please consult your internet browser’s help menu.

Disclaimers

The Company makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

No part of this Website is intended to constitute a contractual offer capable of acceptance.

Whilst the Company uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

Changes to the Service and these Terms and Conditions

The Company reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If the Company is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

Availability of the Website

The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

The Company accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Limitation of Liability

To the maximum extent permitted by law, the Company accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

Nothing in these Terms and Conditions excludes or restricts the Company’s liability for death or personal injury resulting from any negligence or fraud on the part of the Company.

Nothing in these Terms and Conditions excludes or restricts the Company’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.

Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and the Company.

Communications

All notices / communications shall be given to us either by post to our Premises (see address above) or by email to the Company. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

The Company may from time to time send you information about our products and/or services. If you do not wish to receive such information, please reply to any email we send to you with “unsubscribe” in the subject title and we will remove you from our mailing list.

Law and Jurisdiction

These Terms and Conditions and the relationship between you and the Company shall be governed by and construed in accordance with the Law of England and Wales and the Company and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.