Chiseldon House Hotel provides luxurious hospitality in a beautiful old Georgian country house. The building has been extended a number of times and now has 21 guest rooms as well as restaurant and meeting facilities. Before installing Control HQ, the whole building was heated, wasting enormous amounts of energy on heating empty rooms. We interviewed partners John and Mark to discover how Control HQ has helped them cut their energy bills significantly while improving comfort for their guests.
“In Winter, the heating was turned on in the whole hotel, even for just for one guest. Before we had Control HQ, radiator valves were constantly being adjusted and staff would reset them to 3 after checkout. We were heating a lot of empty rooms.”
“Bedroom heating is controlled directly from the reception desk. This is really convenient because we can just switch the heating on and off as we check guests in and out of the booking system. When reception sells a room, they can turn the rooms on for the guests using the PC. We also always keep an extra room warm for unscheduled arrivals. The ability to control each room’s heating from the reception desk is a huge benefit for us. In particular, Genius Hub allows staff to be responsive to guests who request a change in temperature in their room. Before Genius Hub, someone would go upstairs to adjust the heating, now it is done from the reception desk with a click of a button.”
“However, we found that guests may not notice temperature changing by a couple of degrees so we learned to temporarily ‘boost’ a room for 60 minutes before returning to a more sensible temperature. The customers are always happy with that! We are also learning to manage temperatures throughout the hotel. For example, guests are more satisfied when the corridors are slightly cooler; the bedrooms feel warmer by comparison. It’s great that we can just set a schedule and Genius Hub does the rest. We also look at the temperature readings from the room sensors, so we can easily spot if there’s a problem with the radiator, without having to wait for a complaint to find out. We are selling our hotel on the quality of service and Genius Hub pushes it up a notch.”
“Control HQ was the only system that had the level of control that we were interested in. Plus, it’s a great value. With Control HQ, we had a product that offered far more than the competition, at about a quarter of the cost of other commercial systems. What was most important to us was the ability to be able to control everything from the reception desk, and to quickly respond to an individual guest’s request.”
“In those days, Control HQ was a relatively new player in the market, and they were clearly developing the product and continually improving it. We saw that as a real advantage because we were keen to get the care and attention that you often get from smaller companies.”
“This is important to a business of our size. We are pleased to say that the service has stayed excellent, even though they have grown significantly since then.”
“Control HQ was the only system that had the level of control that we were interested in. Plus, it’s a great value. With Control HQ, we had a product that offered far more than the competition, at about a quarter of the cost of other commercial systems. What was most important to us was the ability to be able to control everything from the reception desk, and to quickly respond to an individual guest’s request.”
“In those days, Control HQ was a relatively new player in the market, and they were clearly developing the product and continually improving it. We saw that as a real advantage because we were keen to get the care and attention that you often get from smaller companies.”
“This is important to a business of our size. We are pleased to say that the service has stayed excellent, even though they have grown significantly since then.”
“Control HQ was the only system that had the level of control that we were interested in. Plus, it’s a great value. With Control HQ, we had a product that offered far more than the competition, at about a quarter of the cost of other commercial systems. What was most important to us was the ability to be able to control everything from the reception desk, and to quickly respond to an individual guest’s request.”
“In those days, Control HQ was a relatively new player in the market, and they were clearly developing the product and continually improving it. We saw that as a real advantage because we were keen to get the care and attention that you often get from smaller companies.”
“This is important to a business of our size. We are pleased to say that the service has stayed excellent, even though they have grown significantly since then.”
“Effectively it has because our occupancy and the unit cost of energy have both gone up dramatically, but our heating costs have stayed the same. We have definitely got a two-year payback on the total cost of the system, including installation.”
“What’s even more important is that we now have a far more acceptable level of heating throughout the building, and can be responsive to customers. For us, the comfort of our guests comes first, and Control HQ has definitely improved this.”
