Ensure your equipment runs smoothly all year round with our tailored Servicing & Maintenance Contract options. Designed to meet your specific needs, our contracts provide regular servicing, prompt repairs, and priority support to minimise downtime and maximise efficiency. With flexible plans and expert technicians on hand, you can have peace of mind knowing your systems are in reliable hands. Contact us today to discuss the right servicing and maintenance plan for your business.
You can find a lot of free helpful articles on our support pages here; If you tap on the https://www.geniushub.co.uk/support you can search for what you want help with in the Genius Hub Knowledge Base, and find articles and step-by-step guides on what to do in almost every situation.
If you would like personalised support for your specific situation or one-to-one training for your colleagues, from one of our highly trained support team in Birmingham, you have the following paid for options here:
In addition to the free app you can also purchase an upgrade with a full dashboard and profiles for the easy control of large properties and large estates.
Includes:
Full Service and 1 years maintenance contract
Includes:
One 2 One training on-site or remote with the operator(s) of the system to answer any questions they have. A one-hour session to train the user(s) of the system on the new features and check that the settings look similar to the original specification and discuss why if not. This will ensure that the user(s) of the system keep on top of changes to the heating schedules and maintenance to give the best level of comfort and energy savings.
Giving personalised responses to questions about the system in our support ticketing system, each ticket will be responded to by one of our support desk in Birmingham within 24 hours, and will not be from a chatbot or AI. Each ticket will only be resolved once the client confirms it. Unlimited Control HQ Support for up to 12 months after the date of the service
Video calls can be booked on the website and more detailed responses are given for things that are more complicated than can easily be dealt with in a support ticket. This is designed to be used when it is required to have our ‘eyes’ on a problem or a more detailed training session is required for a complicated issue. Unlimited Control HQ Support for up to 12 months after the date of the service.
A designated phone number is available where there is an issue that needs to be dealt with right away and there is no time to book in Support One-2-One or time to wait for a support ticket.
INFORMATION: All support is only offered during normal office hours (Monday – Friday | 09:00 – 16:30) and unlimited support is subject to Control HQ’s Fair Use Policy (available upon request).
To be scheduled by the operators of the system; for the start of Autumn and the end of the Spring. These sessions are to ensure that the optimum heating schedules are being used across all of the rooms on the site for the best comfort and efficiency. Each session will last 1 hour and after the session, a detailed email of everything that was covered will be sent to the client giving them notes to refer back to in the future.
This backup will contain:
If you have questions or would like a quote? Please fill out our contact form and we’ll get back to you to discuss your needs.
